Returns

Return & Refund Policy

Effective Date: July 16, 2026

At Su.Crystals Wholesale, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may return eligible items within 30 days of receiving your order, provided that:

  • The item is unused, unworn, and in its original condition.

  • The item is returned in its original packaging, when applicable.

  • The return request is submitted within 30 days of the delivery date.

  • Proof of purchase or your order number is provided.

Non-Returnable Items

The following items cannot be returned:

  • Used or damaged items (unless received damaged)

  • Items returned after the 30-day return period

  • Clearance, final sale, or discontinued items (if marked as non-returnable)

  • Gift cards

How to Start a Return

To request a return, please contact us before sending your item back.

Email: Su.crystals@gmail.com

Please include:

  • Your order number

  • Your name

  • The reason for the return

Once your return is approved, we'll provide instructions for returning your item.

Refunds

After we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Return Shipping

Unless the return is due to a damaged, defective, or incorrect item, customers are responsible for the cost of return shipping.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

Email: Su.crystals@gmail.com

Please include your order number and clear photos of the item and packaging so we can resolve the issue as quickly as possible.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Su.Crystals Wholesale

4220 S Maryland Parkway
Suite 110A
Las Vegas, NV 89119
United States

Email: Su.crystals@gmail.com