Shipping policy

Shipping Policy

Effective Date: July 16, 2026

Thank you for shopping with Su.Crystals Wholesale. We are committed to processing and shipping your orders as quickly and carefully as possible.

Shipping Rates

U.S. domestic shipping: $8.99 flat rate on orders under $100; FREE shipping on eligible orders of $100 or more.

International shipping: $8.99 flat rate on orders under $100; FREE shipping on eligible orders of $100 or more.

Order Processing

  • Orders are prepared within 1–3 business days after payment has been successfully received.

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • During sales events, holidays, or periods of high order volume, processing times may be slightly longer.

Shipping Time

Once your order has been processed, standard shipping typically takes 5–8 business days, depending on your location and the shipping carrier.

Please note that shipping times are estimates and are not guaranteed.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if available.

Please allow up to 48 hours for tracking information to update after your package has been handed to the carrier.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Su.Crystals Wholesale is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, please contact us as soon as possible. We will do our best to update your shipping information before your order is shipped, but we cannot guarantee changes once processing has begun.

Lost, Delayed, or Damaged Packages

Once an order has been handed over to the shipping carrier, delivery is outside of our control.

If your package is delayed, lost, or arrives damaged, please contact both the shipping carrier and our customer support team. We will do our best to assist you in resolving the issue.

International Shipping

International shipping is offered to supported destinations shown at checkout.

Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country. These fees are not included in the purchase price or shipping cost.